#UgBlogWeek – customer service builds and defends brands more than talk and marketing

This line is pregnant “hire people who are genuinely passionate about solving problems, serving people, representing and building a brand, adding value by their own presence, and protecting the business.”
Then we shall have more @albertmuc (s) and as customers we shall be happier.

scare-a-hero

I had threatened to post something about MTN Uganda this week, then by sheer co-incidence this morning @jmakumbi tweeted about @albertmuc and @mtnug out of a totally unrelated incident to the one that stoked my ire last week.

@jmakumbi First Tweet

I am still not sure why @jmakumbi kicked this off, but the co-incidence drew my attention.

A few weeks ago I advised someone close to me to take up a specific product and service from MTN Uganda in the belief that it would be good for her business. After she had paid for the product and service, the set up process was a nightmare that made me regret having suggested it in the first place.

Within a couple of weeks after the eventual set up had been concluded, we were back at square one as the service had stopped for some reason we were not clear about.

By the time I sent @mtnug the…

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